Privacy Policy

At tyoplaya-bulka.com, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, process, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you subscribe to our newsletter, fill out a contact form, or request information about our services:

• Name
• Email address
• Phone number
• Country of residence
• Travel preferences and interests

1.2 Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source
• Device information

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more detailed information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Our Services

• To respond to your inquiries and provide information about our tourism services
• To process and fulfill your travel arrangements
• To communicate with you about bookings, changes, or updates
• To provide customer support

2.2 Communications

• To send you newsletters, promotions, and marketing communications (if you have opted in)
• To inform you about new services, special offers, and travel opportunities
• To gather feedback about our services

2.3 Website Improvement and Analysis

• To analyze website usage and improve user experience
• To diagnose technical problems and maintain security
• To develop new features and services based on user preferences

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you have explicitly agreed to the processing of your personal data.
• Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and marketing, provided these interests do not override your fundamental rights and freedoms.
• Legal Compliance: When processing is necessary to comply with legal obligations.

4. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

4.1 Service Providers

We work with trusted third-party service providers who perform services on our behalf, such as:

• Travel suppliers (hotels, transportation companies, tour operators)
• Payment processors
• Email marketing platforms
• Analytics providers
• Customer support services

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business interests

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive information
• Secure protocols for data transmission
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: You can ask us to correct inaccurate or incomplete information.
• Erasure: You can ask us to delete your personal information in certain circumstances.
• Restriction: You can ask us to restrict the processing of your information in certain circumstances.
• Data Portability: You can request the transfer of your information to another organization in a structured, commonly used format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. International Data Transfers

We operate in the United Kingdom and may transfer your personal information to countries outside the UK or European Economic Area (EEA). When we transfer your information to countries that may not provide the same level of data protection as your home country, we implement appropriate safeguards to protect your information, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding corporate rules for transfers within our group of companies

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

tyoplaya-bulka.com
123 Tourism Street
London, SW1A 1AA
United Kingdom
Email: [email protected]
Phone: +44 20 1234 5678

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.